Latest Customer Service News
4 Ways Conversational CX Delivers Competitive Edge to Businesses
In the dynamic world of customer experience (CX), conversational AI has emerged…
Soft Selling: What is it and How to Implement It into Your Sales Strategy
What is “Soft Selling?” Simply put it is the alternative and considerable…
How to Reclaim Revenue by Reducing Customer Cart Abandonment
There are many ways a company can bleed money. From poor customer…
Why Every Department In Your Organization Needs To Be Customer-Centric
Customer experience expectations keep rising, and consumers have more choices online than…
6 Ways to Help Your Team Improve on Their Customer Service
What is the most critical thing you can do to improve client…
Why You Should Prioritize Customer Retention Over Customer Acquisition
Sales cure all — a classic adage in the world of business.…
Why Do Your NPS and CSAT Matter? Because Your Clients Care
Business metrics such as NPS and CSAT may help you understand how…
Zoom Is Getting Into Customer Service
Some of the Latest in Small Business Technology: Zoom is getting into…