Latest Customer Service News
5 Ways Digital Technologies Will Change the Field Service Industry
The global pandemic has had a major influence on the way different…
7 Steps to Building a Better Customer Service Strategy in 2021
The start of a new year is always a good time to…
How Small Businesses Can Leverage Marketing Analytics for Better Customer Experience
Big data has revolutionized marketing. However, you have to think of big…
How Technology Can Enhance the Agent’s Ability to Deliver Superior Experiences
Over the last few years, there have been a number of technological…
The Perfect Holiday Guide for Small Business Client Gifts
If you are on the fence about giving your clients a holiday…
The Secret to Good Customer Service? Real People.
According to Jill Nelson, CEO and founder of Ruby Receptionists, phone calls…
Get Customer Reviews Efficiently Using Strong Communication Techniques
How do small businesses get customer reviews that bring new customers through…
Your AI Assistant Should Be Able to Answer These 4 Questions
Not all AI assistants are created equal. In fact, many that purport…
5 Ways to Boost Customer Retention
Small business entrepreneurs put a lot of effort into attracting new customers.…
Have You Met Freddy? Say Hello to a New AI Engine Set to Enrich Customer Service
Freshworks, who specializes in customer engagement software, has just released “Freddy”. “Freddy”…